Toys, Collecting, and a Review of Hasbro Pulse

I don’t talk a lot about my toy collecting hobby except when I’m hanging out with Michael French and the RetroBlasting crew. I had quite a few toys as a kid, mostly consisting of small LEGO sets, die-cast and plastic military aircraft, and a plethora of Matchbox and Hot Wheels cars. I had a couple of playsets – specifically the 1979 Hot Wheels foldaway service center and the Racing Champions SkyBirds USS Enterprise aircraft carrier – but playsets were bulky and expensive, so most of my play time was emulating car jumps from ’80s television shows like The Dukes of Hazzard, Knight Rider, and The Fall Guy on the living room furniture.

I still have the Enterprise, though it is well-loved and the box is hanging together by a thread. I wish I still had the service center playset.

My sister and I got part of the first wave from the Teenage Mutant Ninja Turtles action figure line circa 1988, but we were limited to the four turtles, April, and Splinter. I remember the weapons being easy to lose and our enemies being invisible forces hiding around the couch. The Foot Clan are sort of ninjas after all, right?

My grandmother found two G.I. Joe figures in her neighborhood – a 1983 Blowtorch and a 1984 First Sergeant Duke, both stripped of accessories – and she kept them for me to play with at her house. I literally had no idea what they were until last year when I recognized them in Michael French’s collection. I also had a few vinyl toys like Gizmo from Gremlins, one of the small the LJN E.T. figurines, a Playmates Darkwing Duck figure that I won from a local TV station, and a whole bunch of things over the years that I know I’m forgetting about… but the point of this introduction is that I didn’t have access to a lot of action figures when I was growing up.

When Hasbro acquired the Star Wars license in the 1990s and released the new Power of the Force (POTF2) line, I spent a good portion of my salary as a part-time elementary school custodian on picking up everything with a 3.75″ figure in it. Part of it was the ignorant belief that these toys would be just like the vintage Star Wars line and be worth gazillions of dollars within the next twenty years. The other part was a self-taught course in budgeting, bargain hunting, and personal responsibility.

Long story short, I stopped collecting one of everything mint-on-card around the same time that Attack of the Clones came out. I finally picked up my collection from my parents a couple of years ago and started paring it down. The philosophy was simple: Those toys were doing no one any good inside giant Tupperware totes, so I needed to enjoy them or get rid of them.

I decided on both. I chose certain characters to keep for future display and the rest have been trickling onto eBay ever since. (Check the Tip Jar page for the link.)

To that end, I was pretty excited about the action figure news from Star Wars Celebration 2019. When they came available on Hasbro Pulse, the toy company’s online shopping portal, I jumped on the chance to order them.

Let’s take a minute here to talk about my experience with toy collecting and shopping.

Since 1995, I have enjoyed the toy hunt. It’s a sport that involves bouncing from store to store, walking the aisles, and hoping that the figures you want are dangling from the pegs. Before the internet was so widespread, it was a test of patience and luck amplified by magazines like ToyFare, which was Robot Chicken before Robot Chicken was Robot Chicken.

The biggest problem I have in the internet age is distribution. I watch the news about new Star Wars and Marvel releases, but I often have problems finding the figures after the published release dates for each wave. Some of them – usually the ones that I don’t want – have flooded the toy shelves, but others never materialize. To wit:

• I bought the Black Series Captain Rex at Toylanta 2018 because it never arrived at the mass of Walmarts and Targets in my area. It was found en masse at Ross stores in the first quarter of 2019.
• I found one of the Ahsoka Tano releases at my local Target. The rest were eBay and Amazon purchases.
• The Black Series Qui-Gon Jinn only appeared at the ThinkGeek store that is nearly an hour away.
• I finally found the Black Series Chirrut Îmwe and Baze Malbus at Five Below, a local discount store, well after Rogue One hit Blu-ray.
• The Walgreens exclusives are hit and miss.
• The GameStop exclusives are consistent and readily available. They also have new waves earlier than most, but they’re also more expensive.
• In the week or two before the release of Spider-Man: Far From Home, I found zero Legends hero figures on store shelves.
• Walmart’s Captain Marvel exclusive, the Binary Mode figure, never arrived at the five stores in my area. Instead, a friend and I both paid nearly double the shelf price to order them internationally.
• Target’s Captain Marvel exclusive, the Starforce figure, materialized months after the movie premiered. A friend who works at Target later elaborated on the problem: The box of four figures all comes in under the same number. They don’t know until they open the box which figures are in the batch, or which box has the exclusive figure. This is determined at the manufacturer level, not the store level.

I think a lot of this has to do with supply and demand. Hasbro puts a lot of figures on shelves at once, and not all of them sell at the same rate. But, since a store cannot just order more of the high demand ones and less of the low demand ones, they’re hesitant to put more undesirable products on the shelf just to move an extra item or two.

For some reason, the DC Comics figures are usually on time and in the right proportions to minimize stock on clearance shelves. Figures for Shazam!, Aquaman, and the new Multiverse line are on shelves and moving at a decent pace. Very few of them even get to the clearance aisle.

The exceptions, of course, are the Multiverse figures from the time of Batman v. Superman: Dawn of Justice‘s theatrical release. Those things breed like roaches on the pegs, and not even a rock-bottom clearance sale could move them out of one South Carolina Walmart that I visited.

The McFarlane Toys Game of Thrones line is another shining example of success: There are very few left on the pegs, and I have seen none of them on clearance. The majority of the peg-warmers are Jon Snow figures. Arya Stark has (fittingly) vanished into the night and the Night King is a lonely spirit if you can find him.

It’s obvious that the problem is with Hasbro.

I’ll come back to that later, but it’s a problematic statement to make in some collecting circles. Michael French regularly and objectively makes points like these and many others, and with similar regularity, he gets attacked by collectors who think he’s just out to take down a major toy manufacturer. Except that critics have nothing to gain from making these arguments, and we’re certainly not competing for any kind of market share.

We’re not even in the same market space. Michael reviews toys and pop culture on YouTube, and I review pop culture in writing and podcasts.

But, I digress.

I was excited about four of the figures announced at Star Wars Celebration 2019 that were available on Pulse. My wife is ecstatic over astromech heroes, so the Black Series Chopper (from Star Wars Rebels) and the new dingy Vintage Collection R2-D2 were easy to say yes to. Ezra Bridger (Rebels) represents a large hole in my character collection from that fantastic series, and I am one of “those fans” who actually liked The Last Jedi, so the astral projection form of Luke Skywalker was nice to see. When they came available, I decided that it was a win-win: First, since the figure waves are unpredictable in stores, it guaranteed that they would come to my collection; Second, it offered me a chance to try Hasbro Pulse.

(Aside: The Star Wars Rebels Black Series line still has a huge hero hole with the absence of Zeb Orrelios. I’m also holding out for Ezra and Kanan from the later seasons. I think Kanan became a far better character after he lost his eyesight.)

I got notified that the figures were shipping, as promised, in the first week of July. The Black Series figures arrived first, followed by the Vintage Collection figures soon after.

There were quite a few advantages to using Hasbro Pulse. The pre-order system was easy to use, and they limit purchase quantities to prevent people from gaming the system and scalping fellow collectors.

(Of course, Hasbro is responsible for creating a scalper’s market with super limited releases like the Retro Collection, but again, I digress.)

Pulse’s prices on the six-inch figures are comparable to Target’s price points – that’s typically between Walmart and Walgreens/GameStop – but the 3.75″ figures are closer to the Walgreens/GameStop level. At some point, I was able to get free shipping based on my purchase total, but nothing on the site indicates what that threshold is. I’m assuming that it is around $50, but it should be more clearly marked on the site.

The shipping boxes were fairly well packed and protected, but that also opens the door for the downsides to the Pulse experience. The first is that each figure was shipped its own box, which seems quite wasteful in terms of cardboard, packing materials, and FedEx manpower. There are pictures in various collecting groups from people that bought entire waves of new figures and ended up with plenty of spare beds for a clowder of cats.

There’s also a question of quality control. I’m not a mint-on-card/mint-in-box collector, but I’d be upset if I was since the Crait Luke came with a bent and creased card. Unless it rolled off the line damaged, which is a serious QC problem from square one, then it was bent in shipping.

(One more aside: It wouldn’t surprise me if it was a quality control problem given how many figures my friend and co-host Gary Mitchel has found that are in the wrong boxes. Unless Director Krennic has been moonlighting as a Scarif Stormtrooper, there’s no excuse for finding that many mispackaged figures.)

Overall, using Hasbro Pulse was a good experience. If there is another must-have figure or two, then I’ll probably use them again. But I have to address the elephant in the room here: The service does nothing to incentivize Hasbro to fix their distribution models. The company still makes money by giving collectors a faster, guaranteed avenue for buying toys, and they make even more by offering a $50 per year “premium” plan that provides free continental shipping, access to promotions and contests, and select extras at conventions and more.

Hasbro Pulse doesn’t fix the problem of not having new figures on shelves, nor does it fix the problem of supply and demand for store shoppers.

Hasbro could easily have it both ways. When I talk to toy collectors about their childhoods, most of their original toys were bought by their parents. I believe that Hasbro could bring back that feeling for today’s kids by selling the mainstream 3.75″ lines on store shelves and putting their more collector-driven lines on Pulse.

Look at the quality, the lines, and the price points. With their limited articulation and lower prices, the smaller scale figures are meant to be played with. The smaller figures are more timely – the shelves are filled with 3.75″ scale toys for recent movies (Avengers: Endgame) and television shows (Star Wars: Resistance) – and more accessible for smaller hands. This scale is built for impulse purchases.

The Black Series and Marvel Legends lines are designed for collectors. They have more articulation and posing potential, they have better paint jobs (in general), and they command the higher $20 price point. Hasbro Pulse is the perfect venue for more collector-focused offerings.

This is basic marketing. Build a supply, serve the demand. I don’t know many kids or adults who are excited about a comic-accurate Malekith, Black Bolt, or Namor. If Hasbro still wants to sell a piece of the premium market on shelves, they could limit them to the characters that kids see on screens. People will want a Spider-Man toy after they leave Far From Home: Make it easy to get one.

Or, even better, figure out how other companies are doing it right. Build a supply, serve the demand. Basic marketing.

Look, I’m far from a “Hasbro Hater.” Being critical about the company doesn’t mean that I’m trying to destroy them or that I don’t appreciate what they currently do. It just means that I’m a frustrated pop culture fan and collector, and if my discussions with other toy fans are any indication, I’m not alone.

I want to find the figures I want without resorting to discount stores or online scalpers. I want an influential and nearly century-old toy company to be better.

I want the collecting hobby to be fun, not frustrating.